Terms of service

Effective Date / Last Updated: 29 August 2026

These Terms of Service (“Terms”) govern your access to and use of the website https://jaseheart.com and any related services, features, content, products, tools and functionality provided by JASE HEART GLOBAL (“JASE HEART GLOBAL”, “we”, “us” or “our”).

JASE HEART GLOBAL
Business Registration Number: 202603219039
Malaysia
Website: https://jaseheart.com
Email: support@jaseheart.com

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to operate our Services.

By accessing, browsing or using our Services, or by purchasing products from us, you agree to be bound by these Terms and our Privacy Policy, which forms part of these Terms by reference.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you must not access or use our Services.

1. ACCESS TO OUR SERVICES AND CUSTOMER ACCOUNTS

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you and that all information you provide to us is accurate, current and complete.

Where you are required to create an account, you are responsible for:

  • Providing accurate and complete account information;
  • Keeping your login credentials confidential;
  • Maintaining the security of your account;
  • All activities conducted through your account.

You must notify us promptly if you believe that your account or credentials have been compromised.

You may not sell, transfer, assign, sublicense or otherwise provide your account to another person without our prior written consent.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, actual product colors and appearance may vary depending on your device, display settings, lighting conditions and other technical factors.

We do not guarantee that product images or descriptions displayed on our website will appear exactly the same on every device.

Product information, pricing, availability and specifications may be changed, corrected or updated from time to time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase at any time and, where permitted by law, to limit sales by customer, geographic location or jurisdiction.

3. ORDERS AND ACCEPTANCE

When you place an order through our Services, you are submitting an offer to purchase the selected products.

Receipt of an order does not constitute acceptance of that order.

We reserve the right to accept, reject, cancel or modify an order at our discretion, including where:

  • A product is unavailable;
  • There is an error in product information or pricing;
  • We identify a suspected fraudulent or unauthorized transaction;
  • Payment cannot be verified or completed;
  • Shipping or delivery cannot reasonably be fulfilled;
  • We are required to do so by applicable law.

An order will only be considered accepted when we issue an order confirmation or otherwise expressly confirm acceptance.

Where we cancel or modify an order after submission, we will make reasonable efforts to contact you using the contact information provided with your order.

Once an order has been accepted, cancellation requests may not always be accommodated.

Returns, exchanges and refunds are subject to our applicable Refund and Return Policy.

You represent that products purchased through our Services are for personal or household use and are not intended for unauthorized resale or commercial export.

4. PRICES, TAXES AND BILLING

All prices displayed on our website are subject to change without notice.

Unless otherwise stated, the applicable product price will be the price displayed at the time your order is submitted and will be reflected in your order confirmation.

Depending on your location and the applicable transaction, additional charges may apply, including:

  • Taxes;
  • Shipping or delivery charges;
  • Handling charges;
  • Customs duties;
  • Import duties or other governmental charges.

You are responsible for providing complete and accurate billing, payment and account information.

You agree to promptly update your account and payment information where necessary to enable us to complete your transactions and communicate with you.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

We reserve the right to correct pricing, billing or payment errors and, where permitted by law, cancel or adjust affected orders.

Promotional offers may be subject to additional terms and conditions. Where there is a conflict between the terms of a specific promotion and these Terms, the specific promotional terms will prevail to the extent of that conflict.

5. PAYMENT PROCESSING

Payments made through our Services may be processed by third-party payment providers, including Airwallex and other authorized payment service providers.

You acknowledge that third-party payment processors may apply their own terms, conditions and privacy policies to payment processing.

We do not control the independent operations, systems or policies of third-party payment providers.

Where applicable, payment information may be tokenized or otherwise processed through secure payment infrastructure rather than stored by us in raw form.

6. SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Carrier delays;
  • Customs inspections or processing;
  • Import restrictions;
  • Weather or natural events;
  • Transportation interruptions;
  • Government actions;
  • Other events beyond our reasonable control.

You are responsible for providing accurate shipping information.

Where permitted by applicable law and subject to the terms of the applicable carrier and transaction, responsibility for loss or damage during shipment may transfer in accordance with the applicable delivery terms.

Additional shipping, customs, import or related charges may be payable by you depending on the destination country and applicable law.

7. INTELLECTUAL PROPERTY

All content made available through our Services, including without limitation:

  • Our trademarks and logos;
  • Product names and designs;
  • Text and written content;
  • Product descriptions;
  • Photographs and images;
  • Graphics and visual materials;
  • Videos and audio;
  • Website design and layout;
  • Software and functionality;
  • Product reviews and other materials,

is owned by JASE HEART GLOBAL, its affiliates, licensors or other respective rights holders and is protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use our Services for your personal, non-commercial purposes.

You may not, without our prior written consent:

  • Reproduce or copy substantial portions of our content;
  • Modify or create derivative works;
  • Distribute, publish or commercially exploit our content;
  • Republish or reproduce our website materials;
  • Systematically download or store our content;
  • Use our trademarks or branding;
  • Extract or scrape our content for unauthorized purposes.

All rights not expressly granted under these Terms are reserved.

The names, logos and trademarks of Shopify and other third parties displayed through the Services remain the property of their respective owners.

8. THIRD-PARTY SERVICES AND OPTIONAL TOOLS

Our Services may provide access to certain tools, features, applications or services operated by third parties.

These third-party services may be provided on an “as is” and “as available” basis and may be subject to additional terms imposed by their respective providers.

We do not necessarily monitor, control or endorse third-party tools or services and, to the extent permitted by applicable law, are not responsible for losses arising solely from your use of an independently operated third-party service.

You are responsible for reviewing and complying with any applicable third-party terms before using such services.

We may introduce additional features, tools or services from time to time. Such features may be subject to these Terms unless separate terms are expressly provided.

9. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, platforms or services operated by third parties.

These links are provided for convenience only.

We do not control and are not responsible for the availability, content, accuracy, security, privacy practices or policies of third-party websites.

Your use of third-party websites is at your own risk and may be subject to the third party's terms and privacy policy.

Any complaints, claims or concerns relating to third-party products or services should be directed to the relevant third party.

10. SHOPIFY

Our Services are powered by Shopify.

However, all sales and purchases made through our online store are transactions between you and JASE HEART GLOBAL.

Shopify provides technology and infrastructure that enables us to operate the Services but is not the seller of the products offered through our store.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not responsible for the products sold by JASE HEART GLOBAL or for disputes arising directly between you and JASE HEART GLOBAL in connection with those products or transactions.

Your use of Shopify-powered functionality may also be subject to Shopify's own terms and privacy practices.


11. PRIVACY

Our collection, use, disclosure and protection of personal data are governed by our Privacy Policy.

Our Privacy Policy forms part of these Terms and should be read together with them.

For information about how JASE HEART GLOBAL handles personal data, please refer to:

Privacy Policy:
https://jaseheart.com/policies/privacy-policy

For information concerning Shopify's handling of personal information, please refer to:

Shopify Consumer Privacy Policy:
https://www.shopify.com/my/legal/privacy/consumers

You may also access the:

Shopify Privacy Portal:
https://privacy.shopify.com/en

12. CUSTOMER REVIEWS AND FEEDBACK

If you submit, post, upload, transmit or otherwise provide reviews, comments, suggestions, ideas, photographs, proposals or other content to us (“Feedback”), you grant JASE HEART GLOBAL a non-exclusive, worldwide, royalty-free, transferable and sublicensable license, to the extent permitted by applicable law, to use, reproduce, modify, publish, distribute, display and otherwise use that Feedback for operating, improving and promoting our Services.

You represent and warrant that:

  • You own or otherwise have the necessary rights to submit the Feedback;
  • Your Feedback does not infringe the rights of another person;
  • Your Feedback does not contain unlawful, defamatory, fraudulent, abusive or obscene content;
  • Your Feedback does not contain malware, viruses or other harmful code
  • Your Feedback does not misrepresent your identity or affiliation.

You remain responsible for the content and accuracy of the Feedback you submit.

We are not obligated to maintain Feedback as confidential, provide compensation for Feedback or respond to Feedback.

We reserve the right, but do not assume an obligation, to remove or refuse Feedback that we reasonably believe violates these Terms, applicable law or the rights of another person.

13. ERRORS, INACCURACIES AND OMISSIONS

From time to time, information available through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, availability, promotions, shipping charges or other information.

We reserve the right to correct errors, update information, modify or cancel orders affected by inaccurate information, and make other corrections as reasonably necessary.

Where required by applicable law, we will provide any refunds or other remedies to which you are legally entitled.

14. PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

  1. To violate applicable laws or regulations;
  2. To infringe intellectual property, privacy or other rights of any person;
  3. To engage in fraudulent, abusive, threatening, harassing or defamatory conduct;
  4. To impersonate another person or entity;
  5. To submit false, misleading or deceptive information;
  6. To transmit spam, malware, viruses or other harmful material;
  7. To interfere with the security or operation of the Services;
  8. To collect or misuse another person's personal information without authorization;
  9. To scrape, crawl, extract, reproduce or systematically collect website content without authorization;
  10. To circumvent security, authentication, access-control or technological restrictions;
  11. To conduct unauthorized commercial exploitation of the Services;
  12. To engage in conduct that may materially interfere with another user's access to or enjoyment of the Services.

We reserve the right to suspend, restrict or terminate access to the Services or an account where we reasonably believe that these Terms have been violated.

15. AUTOMATED SYSTEMS AND AGENTS

The Services may restrict access by automated systems, bots, crawlers, scraping tools, agents or similar technologies.

Any automated system or agent permitted to access or interact with the Services must:

  • Clearly identify itself as an automated system where technically applicable;
  • Comply with applicable access restrictions and technical instructions;
  • Not disguise or misrepresent automated activity as human activity;
  • Not bypass CAPTCHA, authentication or other anti-bot measures;
  • Not circumvent technical restrictions intended to control or limit automated access;
  • Immediately cease accessing the Services when instructed or technically blocked from doing so.

We reserve the right to restrict or block automated access at any time.

16. SUSPENSION AND TERMINATION

We may suspend, restrict or terminate your access to all or part of the Services where:

  • You breach these Terms;
  • We reasonably believe your activity is fraudulent, unlawful or harmful;
  • Suspension is necessary to protect our Services, customers or third parties;
  • Required by applicable law or a lawful authority.

Termination or suspension will not affect rights or obligations that accrued before termination.

Provisions which by their nature should survive termination, including intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law and dispute-related provisions, will continue to apply.


17. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services and information made available through the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Services will always be available;
  • The Services will be uninterrupted, timely or error-free;
  • All information will always be complete, accurate or current;
  • Any technical issue will always be corrected immediately;
  • The Services will be free of viruses or other harmful components.

Except as expressly provided by us or required by applicable law, we disclaim all warranties, representations and conditions, whether express or implied, including warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.

Nothing in these Terms excludes or limits any warranty, right or remedy that cannot lawfully be excluded or limited under applicable law.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, JASE HEART GLOBAL and its directors, officers, employees, affiliates, agents, contractors, licensors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss or damage arising from or relating to:

  • Your use of or inability to use the Services;
  • Your purchase or use of products;
  • Website interruptions or technical failures;
  • Loss of data;
  • Loss of revenue, profits or anticipated savings;
  • Third-party services or websites;
  • Other matters arising from your use of the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the extent liability may lawfully be limited, our aggregate liability relating to a particular transaction will not exceed the amount you paid to us for the product or service giving rise to that claim, except where applicable law requires otherwise.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless JASE HEART GLOBAL, its affiliates, directors, officers, employees, agents, contractors, licensors and service providers from claims, losses, liabilities, damages and reasonable costs arising from:

  • Your breach of these Terms;
  • Your violation of applicable law;
  • Your infringement of the rights of another person;
  • Your misuse of the Services.

We may provide notice of an indemnifiable claim and, where appropriate, control the defense or settlement of such claim.

Nothing in this section requires you to indemnify us to the extent prohibited by applicable law.

20. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

If such provision cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

21. WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated by reference, constitute the agreement between you and JASE HEART GLOBAL concerning your use of the Services.

They replace and supersede previous versions of the Terms relating to the same subject matter.

22. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign or transfer our rights and obligations under these Terms in connection with a corporate restructuring, merger, acquisition, sale of business assets or similar transaction.

23. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict-of-law principles.

Subject to any mandatory rights or remedies available to consumers under applicable law, the courts of Malaysia will have jurisdiction over disputes arising out of or relating to these Terms or your use of the Services.

Nothing in this section is intended to deprive you of any mandatory consumer protection rights or remedies that apply in your jurisdiction.

24. HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.

25. CHANGES TO THESE TERMS

We may amend, update or replace these Terms from time to time.

The latest version will be published on our website and will include a revised “Last Updated” date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after the effective date of an updated version constitutes acceptance of the revised Terms, except where applicable law requires a different form of acceptance.

26. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

JASE HEART GLOBAL
Business Registration Number: 202603219039
Malaysia

Email: support@jaseheart.com
Website: https://jaseheart.com

Last Updated: 29 August 2026